11
Charles R. Goeldner,J.R. Brent Ritchie
| John Wiley & Sons |
2006
12
Christian Gronroos
| John Wiley & Sons |
2000
14
David A. Winter
| John Wiley & Sons |
2005
15
David Prutch,Michael Norris
| John Wiley & Sons |
2005
18
19
Don B. Chaffin, Gunnar B.J. Andersson, Bernard J.
| John Wiley & Sons |
1999
20
Donald F.Young/Bruce R.Munson/Theodore H.Okiishi
| John Wiley & Sons |
2001